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Got a
question?
Check the list to see if someone has already
asked a similar one. Otherwise contact our
corporate office for further inquires
800-557-2682
Instructions:
Please click the arrows next to the
questions to reveal the answer below it.
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Does SEPIA
have a
customer
service
guarantee?
- YES! SEPIA offers a 100% Customer Satisfaction Guarantee. If you are not
pleased with your photos, please do not hesitate to notify one of our staff
members. They will gladly re-shoot the picture.
My child
is
afraid
of Santa
Claus,
what
should I
do?
- Family photos can be
an optional choice charming. Parents might try to sit in the photo with
the child.
-
Divert your child's attention with a favorite toy.
-
Do not let them see Santa while in line. Then, when it is your turn,
back your child slowly onto Santa's lap.
-
Visit Santa after your child is well
rested, fed, and clean.
- Visit Santa during a slower time, such
as weekdays. Sometimes multiple visits can help to build the trust and
courage!
-
Remember to remove a screaming or kicking child from Santa's lap quickly
to avoid injury to either your child or Santa.
-
If they are upset…you are not likely to change their minds.
-
Always praise their effort... no matter what
Are
there
any
helpful
hints
about
visiting
Santa?
Of course! Here are hints about visiting Santa:
- The first ten seconds of your child's visit
with Santa present the best photo
opportunity. Santa will begin his visit
once the photo has been taken.
-
Candid photos capture the best
memories. Remember that infants and
toddlers do not always smile naturally
on demand.
- To ensure their safety, parents should place infants up to 6 months old on
Santa's lap. Please check for good posture, straighten the infant's outfit, and
be certain that Santa has a good grasp on the baby before stepping away.
- We encourage parents who would like to use their own camera equipment to do so
from outside the parameters of the set.
- Santa welcomes visitors! You are not required to purchase a photo to have a
visit.
What
is
Operation
Tinker
Tots?
- The Tinker Tot Program is
an opportunity for Day Cares or Nurseries to bring classes in to visit and have
their photo taken with Santa. The program offers child-care centers a field trip
for the children.
-
The cost of $5 per child enables each child to receive one 3"x5" photo with
Santa, a greeting card for them to color, and crayons to color the card! Visits
may occur Mondays - Thursdays, beginning opening day and ending December 12th.
Operation Tinker Tots is only available at selected centers.
-
Appointments are required; please call 1-800-557-2682 to schedule your day care
center today!
What
happens
at a PJ
Party
with
Santa?
- PJ Parties are opportunities for families to have photos taken with Santa -
in their PJs! These photos are so much fun because it give the feeling of seeing
Santa in your PJs - just like you would on Christmas morning!
-
PJ Parties are held after the mall closes, but before the large anchor stores
close. We offer one FREE 5" x 7" print with the purchase of one 5" x 7" (same
pose). PJ Parties are only available at selected locations.
-
You may contact our office at 1-800-557-2682 to find a PJ Party near you.
What do
I do if
there is
no photo
file on
my USB?
- If you are unable to locate a photo file on your USB flash drive that was
purchased from one of our locations, please contact the location you purchased
the your photos from. Click here to locate the number.
-
If after December 24th, you determine that your USB flash drive does not contain
a photo file, please contact the corporate office at 1-800-557-2682 for
immediate assistance or email: guestcare@sepianet.com
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